I have a bit of a
conundrum. My friend, Terry and I hang out a lot. We're the same
age. And he's a lot like me when it comes to dealing with people,
especially people we don't know, like those we deal with in our daily
rounds (convenience stores, banks, etc.). He's outgoing and caring,
lighthearted and friendly (sometimes overly so). He looks people
right in the eye and speaks to them with respect, like they're human.
He jokes with people like I do.
I greatly admire this
about him.
In this fast-paced day and
age, we tend to overlook and forego the little human niceties that
make life on this planet pleasant. You see it at fast-food joints
all the time: The person in front of you gets to the head of the
line, and they begin barking out their order without even
acknowledging the employee...the human on the
other side of the counter. Those in the service industry take it for
granted now. It has become customary...the norm.
But not for Terry and me!
Before doing anything else, both of us always take the time to greet
the person we are dealing with. A simple,
”Good morning!” We smile. We act like we
care about them. Because we do. But Terry will take the time to
talk (as in “extended conversation”) with service people even
when there are other customers waiting behind him for their turn.
This can sometimes be annoying, even for me, I'll admit. I'm, like,
”Come onnnnn...get his/her life story later. Let's eat
our goddamn subs before they get cold!”
My conundrum is that Terry
is often on the receiving end of some very bad vibes. He routinely
comes across people who are having a truly bad day and are just in a
foul mood – and they take it out on him. He often relates tales of
encounters he's had with really nasty, angry people. He even went
into a Chick-Fil-A one day and got a surly attitude from the little
old lady taking his order! At a Chick-Fil-A!
Me, I never run into
unhappy people. Never. People are always nice to me. Every
interaction I have with people is always positive. I always walk
away happy, a little richer for the experience. And I hope they do
too. In fact, I cannot remember the last time someone was short or
even curt with me, much less in an overall bad mood. I don't know
what it is – am I just lucky?
On the other hand, Terry
just seems to attract those who need an outlet for their anger or
bitterness. They home in on him like they're guided by a
military-grade radar targeting system. It's very strange. And it
weighs on him, I can tell. In the moment he doesn't let it affect
his mood, but afterward he'll say how much it bothered him.
When we're hanging
out...having lunch someplace, say...I watch him, and watch how he
interacts with others. And there is nothing that I can put my finger
on that's different from how I do it...no obvious “triggers” or
anything. So it's not like he's causing it.
But if someone is having a bad
day, they'll find Terry. It is most perplexing.